Customer Feedback Surveys

Quick answer: Customer Feedback Surveys is a feedback survey app for small businesses. It collects post-purchase responses, measures NPS, supports QR feedback, sends review follow-ups, and provides recovery alerts for unhappy customers. A free tier is available, though pricing details beyond the free plan and platform support are not provided.

Listed 2026-08-29 · Updated 2026-08-31 · Request removal

Definition: Customer Feedback Surveys is a customer feedback survey app for small businesses. It is designed to collect feedback after a purchase, measure Net Promoter Score (NPS), gather responses through QR codes, support review follow-ups, and provide recovery alerts for unhappy customers. A free tier is available.

What is Customer Feedback Surveys used for?

Customer Feedback Surveys is intended for small businesses that want a structured way to request, collect, and act on customer feedback. Its stated focus is feedback gathered after a purchase, which can help a business create a consistent follow-up process rather than relying only on informal conversations or unsolicited reviews.

The product brings together several feedback-related workflows: post-purchase surveys, NPS measurement, QR feedback, review follow-ups, and recovery alerts. These functions address different stages of the feedback process. A business can request an opinion after a transaction, gather feedback through a QR code in a physical setting, identify dissatisfied respondents through alerts, and use follow-up activity related to reviews.

Customer Feedback Surveys is categorized in Customer Support because feedback collection can inform customer service and recovery work. The product description does not state that it replaces a help desk, ticketing system, live chat tool, or CRM. Instead, the available information positions it as a focused feedback survey application.

• Collect feedback after a customer purchase.
• Measure customer sentiment using NPS scores.
• Gather QR-based feedback in person or on site.
• Run review follow-up activity.
• Receive alerts connected to unhappy customers.

How do post-purchase surveys and NPS work in Customer Feedback Surveys?

Customer Feedback Surveys includes post-purchase surveys, meaning its feedback workflow is oriented around asking customers for input after they have bought something. This can give a small business a direct opportunity to hear from customers while the purchase experience is still relevant.

The app also supports NPS scores. NPS, or Net Promoter Score, is a customer satisfaction and loyalty measurement commonly based on whether a customer would recommend a business. Within Customer Feedback Surveys, NPS is listed as a supported feedback capability. The provided product information does not describe the survey question format, score calculation settings, reporting views, response timing, automation rules, or customization options.

For a small business, post-purchase surveys and NPS can serve related but distinct purposes. A post-purchase survey can collect feedback about a recent transaction or experience, while NPS provides a stated way to measure customer satisfaction. Customer Feedback Surveys includes both capabilities, but businesses should confirm how these functions are configured and presented before relying on them for a particular workflow.

Feedback capability	Stated purpose
Post-purchase surveys	Collect customer feedback after a purchase.
NPS scores	Measure customer satisfaction with NPS.
Recovery alerts	Receive alerts related to unhappy customers.

Can Customer Feedback Surveys collect QR feedback?

Yes. Customer Feedback Surveys supports QR feedback. This feature is relevant for businesses that want to provide a feedback route in a physical location or at an on-site touchpoint. A QR-based option can be used where customers can scan a code and provide a response rather than being contacted only after a purchase.

The available information identifies QR feedback as a feature and describes gathering in-store or on-site QR feedback as a use case. This makes the product potentially relevant to small businesses with customer-facing locations, including businesses that want to make a feedback request available near a counter, service area, receipt location, or other in-person interaction point.

Details about QR setup are not provided. The sources do not specify whether Customer Feedback Surveys offers multiple codes, branded landing pages, printed materials, response routing, location-level reporting, or controls for survey access. Businesses that need those options should review the official product information or contact the provider before making an implementation decision.

QR feedback is one part of the wider Customer Feedback Surveys feature set. It sits alongside post-purchase surveys and NPS, so a business may consider it when feedback is collected through more than one customer interaction. The provided information does not state whether QR responses and post-purchase responses are combined in a shared reporting view.

How do review follow-ups and recovery alerts help small businesses?

Customer Feedback Surveys lists review follow-ups and recovery alerts among its core capabilities. Review follow-ups are presented as a supported workflow, while recovery alerts are intended to notify a business about unhappy customers. Together, these features relate to responding after feedback has been requested or received.

Recovery alerts can be useful when a small business wants to know about dissatisfied feedback quickly enough to consider a service recovery response. The product description specifically identifies recovery alerts for unhappy customers. However, it does not explain what response type triggers an alert, who receives it, how it is delivered, or whether alerts can be customized.

Review follow-ups are also included in the feature list. The available facts do not state whether those follow-ups ask for public reviews, direct customers to particular review services, or work with any third-party review platform. They also do not identify message channels, scheduling controls, templates, or delivery methods.

A business evaluating Customer Feedback Surveys should distinguish between the confirmed feature names and unconfirmed operational details. The product is described as supporting review follow-ups and recovery alerts, but the exact implementation should be verified for any workflow that depends on specific notification, routing, or review-platform requirements.

• Review follow-ups: A listed feedback workflow in Customer Feedback Surveys.
• Recovery alerts: Alerts for unhappy customers.
• Small-business focus: The product is described as built for small businesses.

Who should consider Customer Feedback Surveys?

Customer Feedback Surveys is aimed at small businesses. It may be relevant to owners and teams that want a focused application for collecting feedback, measuring NPS, using QR feedback, carrying out review follow-ups, and receiving recovery alerts without the product being described as a broad customer support suite.

The product may fit businesses that have a reason to seek feedback after a purchase or at an on-site location. It can also be considered by teams that want to identify unhappy customers through alerts. Since the available product facts emphasize several feedback workflows in one app, it may be useful for businesses that want those functions addressed together.

Customer Feedback Surveys has a free tier, which means prospective users can start with an available free plan. No further pricing details are provided in the available information. There is no stated information about paid plan names, feature limits, billing intervals, trial terms, or the differences between the free tier and any other offering.

Product detail	Available information
Target users	Small businesses.
Category	Customer Support.
Free plan	Yes, a free tier is available.
Official website	customerfeedbacksurveys.app

What are the limitations of Customer Feedback Surveys information?

Customer Feedback Surveys has a clearly stated feature focus, but the available information leaves several evaluation questions unanswered. No pricing details beyond the existence of a free tier are provided. This means a buyer cannot determine from the supplied facts what paid options may exist, what they cost, or what limits apply to the free plan.

No platform support details are provided. It is not stated whether Customer Feedback Surveys is available as a web application, mobile app, desktop application, or through another access method. The presence of a download-related page does not provide enough detail to identify supported operating systems or devices.

No integrations are listed. Businesses that need Customer Feedback Surveys to connect with ecommerce systems, point-of-sale tools, CRM software, email tools, review services, or other customer support products should verify compatibility directly. The available facts also do not describe data export, reporting, team permissions, survey customization, languages, security practices, or customer support arrangements.

These gaps do not change the confirmed capabilities: Customer Feedback Surveys supports post-purchase surveys, NPS scores, QR feedback, review follow-ups, and recovery alerts, with a free tier available. They do mean that teams should validate practical requirements with the official product before choosing it for a business process.

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FAQ

What is Customer Feedback Surveys?

Customer Feedback Surveys is a feedback survey app for small businesses. It supports post-purchase surveys, NPS scores, QR feedback, review follow-ups, and recovery alerts.

Does Customer Feedback Surveys have a free plan?

Yes. Customer Feedback Surveys offers a free tier, although further pricing details are not provided in the available information.

Can Customer Feedback Surveys measure NPS?

Yes. Customer Feedback Surveys lists NPS scores as a feature for measuring customer satisfaction.

Does Customer Feedback Surveys support QR code feedback?

Yes. Customer Feedback Surveys supports QR feedback for gathering in-store or on-site customer responses.

What is customer feedback survey software?

Customer feedback survey software helps businesses request, collect, and review customer opinions. Customer Feedback Surveys is one example focused on small-business feedback workflows.

What is NPS customer feedback?

NPS is a customer satisfaction and loyalty measurement based on customers' willingness to recommend a business. Customer Feedback Surveys includes NPS scores among its feedback features.

How can a small business respond to unhappy customers?

A small business can use feedback processes to identify dissatisfaction and follow up appropriately. Customer Feedback Surveys provides recovery alerts for unhappy customers.