Botric

Quick answer: Botric combines AI visibility tracking with customer support. It detects citations and sentiment across ChatGPT, Gemini, Perplexity, and Claude, runs weekly re-testing, and answers visitor questions through chat and email. A free forever plan requires no credit card, while paid plans add expanded visibility and support capabilities.

Listed 2026-08-28 · Request removal

Definition: Botric is an AI visibility and customer support platform designed to help businesses monitor how they appear in AI-generated answers while also handling visitor conversations through chat and email. It tracks citations, evaluates the sentiment of mentions, repeats tests weekly, and provides an AI support agent that can respond in a business’s brand voice or escalate conversations with context.

What is Botric designed to do?

Botric brings together two related jobs: understanding whether a brand is visible in AI assistant responses and answering questions from potential or existing customers. The visibility side is intended for teams that want to know if AI systems mention or cite their company when people ask relevant questions. The support side is built for website conversations and email-based customer interactions.

The platform is positioned for organizations adapting to AI-generated discovery. Instead of focusing only on conventional search rankings, a team can use Botric to review brand presence in responses from ChatGPT, Gemini, Perplexity, and Claude. This may be useful when prospective customers use AI assistants to research software, services, or other business options before visiting a website.

For customer communication, Botric provides an AI support agent that can answer visitor questions at any time. The agent can use brand-voice responses and can escalate a conversation while passing along its context. That combination may help a human teammate take over without asking the visitor to repeat earlier details.

Which AI assistants can Botric monitor?

Botric reports AI visibility tracking across ChatGPT, Gemini, Perplexity, and Claude. Its monitoring includes citation detection, which is intended to identify when a brand is cited in answers produced by those services. It also includes sentiment analysis for mentions, giving teams another way to review the character of a brand reference rather than only counting appearances.

AI assistant results can vary based on wording, available source material, model behavior, and other changing conditions. Botric addresses the changing nature of these environments with weekly automated re-testing. Re-testing can help teams observe whether citations or mentions change over time instead of treating a single prompt result as permanent.

• ChatGPT visibility tracking
• Gemini visibility tracking
• Perplexity visibility tracking
• Claude visibility tracking
• Citation detection for brand references
• Sentiment analysis of mentions
• Weekly automated re-testing

These capabilities are relevant to AI visibility, sometimes discussed as generative engine optimization or GEO. The practical goal is to better understand a company’s representation in AI answers, then use that information to guide content, messaging, and broader visibility work. Botric does not make AI assistants guarantee citations, but it provides tracking intended to show what is happening across the listed systems.

How does Botric handle AI customer support?

Botric’s customer support functionality operates across chat and email. A business can use the AI support agent to respond to visitor questions, including questions from people arriving on a website after using an AI assistant. This can support businesses that want help serving visitors outside of regular working hours without relying solely on a manually staffed inbox.

Responses can be adapted to a business’s brand voice. When a conversation requires a person, Botric supports escalation with conversation context. Preserving context is important because it gives the receiving team member background on what the visitor asked and how the AI agent responded before the handoff.

The support feature set may fit several goals. A SaaS company might use it to address common product questions. A startup may use it to respond to early-stage inquiries when its team is small. Marketing teams can use customer conversations to help capture website traffic, while sales-oriented teams may use the interaction to qualify leads from AI-referred visitors. Actual outcomes depend on setup, the underlying business information available to the agent, and the nature of incoming questions.

Who may find Botric useful?

Botric lists startups, SaaS companies, agencies, multi-brand teams, and marketing teams among its intended users. These groups may have different reasons for combining AI visibility tracking with support automation. A startup may need a low-commitment way to start monitoring AI mentions. A SaaS business may want both product-question coverage and insight into its representation in AI research workflows.

Agencies and multi-brand teams may have a need to review visibility for more than one organization or brand. Marketing teams may focus on whether AI-generated answers reference their company, while customer-facing teams may prioritize answering incoming chat and email questions. Because the platform combines these functions, a business can evaluate AI discovery and visitor follow-up within one product rather than selecting separate tools for each job.

Common Botric use cases include improving visibility in AI-generated answers, tracking brand mentions in AI assistants, automating website customer support, qualifying leads from AI-referred visitors, and capturing website traffic. A team should still define what it wants to measure before implementation, such as citation occurrence, mention sentiment, response coverage, or escalation needs.

What are Botric’s plans and pricing?

Botric offers a free forever plan that does not require a credit card. This gives prospective users a way to try the platform without an initial paid commitment. Paid plans are listed as Bit, Byte, and Infinity, with monthly and annual billing options. Expanded visibility and customer support capabilities are associated with paid plans.

Plan	Annual billing price	Monthly billing price
Free forever	Free	Free
Bit	$12.5 per month	$15 per month
Byte	$45 per month	$49 per month
Infinity	$136 per month	$149 per month

Plan details and pricing information can change, and Botric’s published pricing details may vary across pages. Organizations comparing plans should review the current pricing page and verify included limits, capabilities, and billing terms before making a purchase decision. This is especially important for teams that need a specific amount of monitoring, support coverage, or multi-brand access.

How does Botric fit into an AI visibility workflow?

A practical Botric workflow can begin with monitoring relevant prompts and reviewing where a brand appears across supported AI assistants. Teams can look for citations, mentions, and sentiment patterns, then use weekly re-testing to see whether results are stable or changing. These observations may inform content planning, brand positioning, or the questions a company chooses to answer clearly on its own website.

The customer support portion can then help a business engage visitors who reach its site and need more information. Website chat and email handling give visitors channels for asking questions, while escalation can move more complex conversations to a human. In this way, Botric connects the discovery side of AI search with the follow-up stage of customer engagement.

Botric is web-based and supports chat and email use cases. It may be most relevant for teams seeking one platform for AI citation monitoring and AI-supported customer communication, rather than a tool dedicated only to conventional SEO reporting or only to help desk automation.

What limitations should buyers consider?

Botric provides public information about tracking ChatGPT, Gemini, Perplexity, and Claude, along with chat and email support capabilities. However, public information about integrations is limited. Organizations with required CRM, help desk, analytics, or workflow connections should confirm compatibility directly with Botric before relying on the platform for a broader operational process.

Pricing should also be checked carefully because details may differ between published pages. While a free plan and the listed paid tiers are available, buyers should validate current features, usage limits, and support entitlements for their selected plan. AI assistant outputs also change over time, so citation monitoring should be interpreted as ongoing measurement rather than a promise of permanent placement or favorable mentions.

Finally, the quality of automated customer support depends on the information and guidance provided to the AI agent. Businesses should review brand-voice settings, escalation paths, and responses to sensitive or complex questions. Botric can automate routine interactions, but teams remain responsible for their customer experience, policies, and final business decisions.

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FAQ

What is Botric?

Botric is an AI visibility and customer support platform that tracks brand citations and mentions in AI assistants while handling chat and email conversations.

Which AI platforms does Botric track?

Botric tracks AI visibility across ChatGPT, Gemini, Perplexity, and Claude, including citation detection and sentiment analysis.

Does Botric offer a free plan?

Yes. Botric has a free forever plan that does not require a credit card.

Can Botric escalate customer conversations to a human?

Yes. Botric can escalate conversations and pass along the existing conversation context to support a smoother handoff.

What is AI visibility tracking?

AI visibility tracking measures how a company appears in answers from AI assistants. Botric uses this approach to identify citations, mentions, and sentiment across supported AI platforms.

What is generative engine optimization?

Generative engine optimization, often called GEO, is work intended to improve a brand’s presence in AI-generated answers. Botric supports GEO-related monitoring by tracking visibility and citations in AI assistants.

How can AI customer support help a website?

AI customer support can answer routine visitor questions through channels such as chat and email at any time. Botric provides an AI support agent with brand-voice responses and context-aware escalation.